Domtar is committed to and recognizes your need for protection and privacy issues on the Internet.
In general, you can visit our Web site without telling us who you are or revealing any personal information about yourself. We may collect the IP addresses and / or domain names of visitors for site administration purposes, such as to analyze this data for trends and statistics. No personal information is obtained, but the patterns of usage may be tracked and monitored.
LIMITED COLLECTION OF PERSONAL INFORMATION
There are limited times when we may collect personal information from you on our websites. Your personal information is only collected when responding to your information request, for your subscriptions (Newsroom/ Updates/ Paper Matters Magazine / Bondholder notifications); or in response to contact requests, donation requests, class registrations or other submissions. In such cases, we may collect certain information from you if you submit it voluntarily: for example: Name, email address, phone number, address for paper subscriptions. We may also collect the personal information you submit in a job application online, which information may be processed by one of our third-party service providers.
REMOVING OR UPDATING PERSONAL INFORMATION
If you change your mind or wish to update personal information, we will endeavor to correct, update or remove the personal data you give us. You may at any time revise your personal information or question it by directly contacting us at email@example.com. We will provide access to such personal information, subject to exceptions stipulated or required by applicable privacy legislation.
Domtar reserves the right to disclose user information in special cases, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Web site users or anyone else who could be harmed by such activities. We may disclose personal information in response to a subpoena, when we believe in good faith that the applicable law requires it or to respond to an emergency situation.
The length of time personal information is kept varies according to the nature of the information, the purposes for which it was collected and applicable legal requirements. It may extend beyond the end of our relationship. In some circumstances, we may anonymize (so that it can no longer be associated with you) or disidentify your personal information for research or statistical purposes or other legitimate reasons, in which case we may use this information indefinitely without further notice to you.
We do not sell personal information to third parties for marketing purposes, and we have not done so in the preceding 12 months.
For the purpose of enabling better website design and a better user experience, we may use analytical services such as Google analytics services (a web service by Google, Inc.) or Microsoft clarity. These services could assist us with analyzing site traffic through cookies and similar technology. However, these services provide only aggregated reports and do not provide your personal information. Such services like Google Analytics analyze website usage information automatically upon visits to the website(s). Microsoft Clarity is a user behavior analytics tool that provides, by way of an example, dashboards and heatmaps of a website’s pages. The data reveal how users interact with the website and make it easier to target interface enhancements. Users who do not wish to have their visit information collected by such services may opt-out by downloading a browser extension or by disabling cookies in their browser settings. Opting out of web measurements will still permit users to access the website, with all included information and functionality. For more information on Google services, please see Google or Microsoft’s privacy policies.
We use no encryption (data scrambling) on certain portions of the Site, but We use encryption on portions where you are transmitting personal information, such as information to contact Us. When you are on any web site that asks you for confidential information, you should check to see if the information being transmitted is encrypted in order to increase the security of your information. Keep in mind that there is no such thing as perfect security. Domtar will not be responsible for loss, corruption or unauthorized acquisition or misuse of personal information that website visitors provide through the website that is stored by Domtar, or for any damages resulting from such loss, corruption or unauthorized acquisition or misuse.
Domtar complies with applicable privacy legislation regarding the personal information in our possession or control. We have established policies and procedures with the objective of protecting personal information. To the extent we will enter into arrangements with service providers, agents and contractors to store, handle or process personal information on our behalf, such as for data processing, document storage software support and office services, our policy will be to require such parties by contractual or other means to provide comparable privacy protection while the information is processed or handled by them. Some of these parties may be located outside your jurisdiction, and as a result, your personal information may be transferred outside thereof.
For example, certain jurisdictions have privacy laws (such as the CCPA (California), GDPR, Quebec Law 25, etc.) which provide their residents with specific rights regarding their personal information, including the following, if applicable:
– They have the right to request that we disclose certain information to them about our collection and use of their personal information over the past 12 months.
-They have the right to request that we delete any of their personal information that we collected from them and retained, subject to certain exceptions. Once we receive and confirm such verifiable request, we will delete such personal information from our records, unless an exception applies.
We cannot respond to such request or provide such requestors with personal information if we cannot verify their identity or authority to make the request and confirm the personal information relates to them. Furthermore, we may deny their deletion request if retaining the information is necessary to, if applicable:
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.
What types of cookies do we use?
There are several different types of cookies, however, our website may use these:
Please refer to the Cookie List on our website for a list of cookies we currently use: https://domtarcom.wpengine.com/cookie-list/
How to manage cookies
You can set your browser not to accept preference (functionality) cookies. However, in a few cases, some of our website features may not function as a result.
UPDATES AND CHANGES
For questions regarding Quebec residents’ personal information privacy, please contact Domtar Inc.’s Data Protection Officer:
Data Protection Officer
(Director, Corporate Law and Assistant Secretary)
395 De Maisonneuve Blvd West
Montreal (Quebec) H3A 1L6
We will respond to complaints from individuals or questions about our compliance with this policy and with applicable privacy laws. We will investigate and attempt to resolve all complaints.
Date last modified: August 2023