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Employee Training Strengthens Long‑term Performance

Our long‑term competitiveness is tied directly to our ability to recruit, develop and retain top talent. Strengthening the employee experience through an environment where everyone is inspired to build their career and fulfill the company's purpose is a key driver of our 2030 Sustainability Strategy.

Our success in this regard hinges on the development opportunities and skills training through which we empower our employees. We provide a broad range of ethics, human rights and sustainability‑focused training that effectively supports and strengthens our corporate governance.

Sustainability and Ethics Training
Throughout the year, we organized training sessions for several corporate functions on emerging trends and developments related to our environmental, social and governance (ESG) work. Sessions covered the basics of ESG, while additional workshops focused on climate change, carbon management and corporate sustainability reporting.

Our Code of Ethics and Business Conduct is an important tool for guiding our employees to uphold our high standards of integrity, ethics and compliance. In 2024, we trained 100% of new employees on the Code. We also conducted training for 50 employees on Canada’s Fighting Against Forced Labour and Child Labour in Supply Chains Act. This law, passed in May 2023 and effective as of January 2024, aims to identify and eradicate situations of exploitation from corporate supply chains.
Enhancing Work Processes
Developing a better understanding of unconscious biases helps create a better workplace. That’s why we trained 100% of salaried employees to recognize and address their own biases. In addition to training on our performance management process, some employees participated in development sessions, such as Empowering Others Through Delegation and Change Management, supporting both individual growth and leadership capabilities across the organization.

We also provided Lean Six Sigma Yellow Belt training to specific employees from our operations and corporate offices. Focusing on the basics of continuous improvement, the Yellow Belt provides foundational knowledge and skills for contributing to process improvement, helping to identify process issues and improving data collection. Some employees also took part in targeted development opportunities, including training in Project Management, Leading Innovation, Creating a Culture of Agility, and Developing Your Team — reinforcing our focus on adaptability, leadership, and continuous improvement.

IT Skills Training
Our ability to leverage technology to its fullest potential drives our IT training initiatives. In 2024, our employees collectively dedicated over 5,700 hours to learning and mastering Microsoft 365 applications, and we provide our employees frequent educational sessions on navigating the complexities of online risks and threats.

Annual Compliance Training

As we conduct business and integrate our business practices, we continue to comply with laws and regulations as well as the stringent requirements of our Code of Ethics and Business Conduct. For that reason, every employee is required to complete annual compliance training, ensuring understanding of, and collective commitment to, ethical and legal conduct across all regions where we operate.

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