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We are closely monitoring the Coronavirus (COVID-19) outbreak and implementing appropriate measures to ensure the safety of our employees and business continuity. We plan to share updates with you as quickly as possible with transparency and safety in mind.
Our Inside Sales and Planning teams have enacted our Business Continuity Plan and will be managing your business with standard Inside Sales options.
Customers should continue to utilize direct contact information as you have in the past via phone or email. Additionally, you can also email the Inside Sales team at PulpCustomerServiceGroup@domtar.com
You may use the number above and follow the prompts or if preferred, continue to email to the appropriate address below:
For customers in the Northeast, email northeast@domtar.com
For customers in the South, email south@domtar.com
For customers in the West, email west@domtar.com
For customers in the Midwest, email midwest@domtar.com
For customers in Canada, email Canadian.region@domtar.com
For Publishing customers, email StrategicAccounts@domtar.com
For Customers who call 800.267.0721, email specialtyottawa@domtar.com
For customers who call 877.848.4466, please enter your Inside Sales Representative’s 5 digit extension noted below and your call will be forwarded:
Jennifer Burrows – 83798
Sheila Peck – 83785
Chantal Levesque – 83754
You may also continue to utilize direct contact information as you have in the past via phone or email.
For additional questions, please contact your Domtar Account Manager.
For Customers who call 800-267-0721, email specialtyottawa@domtar.com
For customers who call 877-848-4466, please enter your Inside Sales Representative’s 5 digit extension noted below and your call will be forwarded:
Jennifer Burrows – 83798
Sheila Peck – 83785
Chantal Levesque – 83754
You may also continue to utilize direct contact information as you have in the past via phone or email.
For additional questions, please contact your Domtar Account Manager.
Please email your Inside Sales Representative directly with any warehouse or office closures or modifications to your receiving schedule.
Each state will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with state and local officials. See US State Mandates for an ongoing list of executive orders.
Each province will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with province officials.
