Business Continuity Overview
The Domtar Business Continuity Plan has been activated to ensure that service levels and critical business activities are minimally impacted. Agility and caring are two of our core values and we are committed to supporting our employees' health and well-being, and keep our business running smoothly.
Download Pulp and Paper Business Continuity Overview
Coronavirus (COVID-19) Communication Updates
We are closely monitoring the Coronavirus (COVID-19) outbreak and implementing appropriate measures to ensure the safety of our employees and business continuity. We plan to share updates with you as quickly as possible with transparency and safety in mind.
Domtar Paper Communications
Statement on Domtar's Response to COVID-19 - March 24
Mise à jour sur la COVID-19
COVID-19 Update - March 20 (en français)
COVID-19 Update - March 17 (en français)
COVID-19 Update - March 13 (en français)
Domtar Pulp Communications
Inside Sales and Planning Update (as of Friday, January 21, 2022)
Our Inside Sales and Planning teams have enacted our Business Continuity Plan and will be managing your business with standard Inside Sales options.
Domtar Pulp Customers:
Customers should continue to utilize direct contact information as you have in the past via phone or email. Additionally, you can also email the Inside Sales team at PulpCustomerServiceGroup@domtar.com
Domtar Paper Customers:
Customers who call 877-877-4684
You may use the number above and follow the prompts or if preferred, continue to email to the appropriate address below:
For customers in the Northeast, e-mail northeast@domtar.com
For customers in the South, email south@domtar.com
For customers in the West, e-mail west@domtar.com
For customers in the Midwest, email midwest@domtar.com
For customers in Canada, e-mail Canadian.region@domtar.com
For Publishing customers, e-mail StrategicAccounts@domtar.com
Customers who call 800-458-4640
You may use the number above and follow the prompts or if preferred, continue to email to the appropriate address below:
For Office Supply Customers, e-mail officesupply@domtar.com
For Converting and Transactional Printing Customer East, e-mail eastctp@domtar.com
For Converting and Transactional Printing Customer West, e-mail westctp@domtar.com
Ottawa Inside Sales Specialty Papers
For Customers who call 800-267-0721, e-mail specialtyottawa@domtar.com
For customers who call 877-848-4466, please enter your Inside Sales Representative’s 5 digit extension noted below and your call will be forwarded:
Jennifer Burrows- 83798
Sheila Peck – 83785
Chantal Levesque- 83754
You may also continue to utilize direct contact information as you have in the past via phone or email.
For additional questions, please contact your Domtar Account Manager.
How You Can Help
Please email your Inside Sales Representative directly with any warehouse or office closures or modifications to your receiving schedule.
US State Mandates
Each state will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with state and local officials. See US State Mandates for an ongoing list of executive orders.
US State Mandates* (as of April 7, 2020)
*Information subject to change.
Canadian Provincial Mandates
Each province will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with province officials.
Canadian Province Mandates* (as of March 26, 2020)
*Information subject to change.
Additional Resources
Mail Resources
- USPS Statement on Coronavirus
- Coronavirus can live on surfaces for days. But it can't travel through the mail, experts say.
- AF&PA Highlights U.S. Postal Service Response to Questions about the Safety of Receiving Packaging and Mail
Scientific Studies
Association Resources
- American Forest & Paper Association (AF&PA)
- Envelope Manufacturing Association (EMA) COVID-19 Resources
- National Association of Manufacturing COVID-19 Resources
- Printing Industries of America (PIA)
- Printing Impressions COVID-19 Resource Channel
Essential Business
- Forest Products: An Essential Industry, Today and Every Day
- AF&PA Stresses Paper and Wood Products Industry's "Essential" Role in Responding to COVID-19 Challenges
- PIA Demands Print Be An Essential Service
