domtar business continuity plan

Pulp & Paper Business Continuity

Business Continuity Overview

The Domtar Business Continuity Plan has been activated to ensure that service levels and critical business activities are minimally impacted. Agility and caring are two of our core values and we are committed to supporting our employees' health and well-being, and keep our business running smoothly.

Download Pulp and Paper Business Continuity Overview

Coronavirus (COVID-19) Communication Updates

We are closely monitoring the Coronavirus (COVID-19) outbreak and implementing appropriate measures to ensure the safety of our employees and business continuity. We plan to share updates with you as quickly as possible with transparency and safety in mind.

Domtar Paper Communications

COVID-19 Update - March 27

Statement on Domtar's Response to COVID-19 - March 24 

COVID-19 Update - March 20

COVID-19 Update - March 17

COVID-19 Update - March 13

COVID-19 Update - March 4

Mise à jour sur la COVID-19

COVID-19 Update - March 20 (en français)

COVID-19 Update - March 17 (en français)

COVID-19 Update - March 13 (en français)

Domtar Pulp Communications

COVID-19 - March 23

COVID-19 - March 18

COVID-19 - March 11

Customer Service and Planning Update (as of Thursday, March 19)

Our Customer Service and Planning teams have enacted our Business Continuity Plan and will be managing your business with standard Customer Service options. 

 

Domtar Pulp Customers:

Customers should continue to utilize direct contact information as you have in the past via phone or email.  Additionally, you can also email the Customer Service Team at PulpCustomerServiceGroup@domtar.com

 

Domtar Paper Customers:

Customers who call 877-877-4684

You may use the number above and follow the prompts or if preferred, continue to email to the appropriate address below:

For customers in the Northeast, e-mail northeast@domtar.com

For customers in the South, email south@domtar.com

For customers in the West, e-mail west@domtar.com

For customers in the Midwest, email midwest@domtar.com

For customers in Canada, e-mail Canadian.region@domtar.com

For Publishing customers,  e-mail FMPublishingCSRS@domtar.com

 

Customers who call 800-458-4640

You may use the number above and follow the prompts or if preferred, continue to email to the appropriate address below:

For Office Supply Customers East, e-mail eastofficesupply@domtar.com

For Office Supply Customers West, e-mail westofficesupply@domtar.com

For Converting and Transactional Printing Customer East, e-mail eastctp@domtar.com

For Converting and Transactional Printing Customer West, e-mail westctp@domtar.com

 

Ottawa Customer Service Specialty Papers

For Customers who call 800-267-0721, e-mail specialtyottawa@domtar.com

For customers who call 877-848-4466, please enter your Customer Service Representative’s 5 digit extension noted below and your call will be forwarded:

Rick Massie- 83756

Louise Lalande- 83773

Jennifer Burrows- 83798

Sheila Peck – 83785

Chantal Levesque- 83754

You may also continue to utilize direct contact information as you have in the past via phone or email.

For additional questions, please contact your Domtar Account Manager.

How You Can Help 

Please email your customer service representative directly with any warehouse or office closures or modifications to your receiving schedule. 

US State Mandates 

Each state will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with state and local officials. See US State Mandates for an ongoing list of executive orders. 

US State Mandates* (as of March 25, 2020)

*Information subject to change. 

Canadian Provincial Mandates 

Each province will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with province officials. 

Canadian Province Mandates* (as of March 26, 2020)

*Information subject to change. 

Additional Resources

AF&PA Stresses Paper and Wood Products Industry's "Essential" Role in Responding to COVID-19 Challenges

USPS Statement on Coronavirus

Coronavirus can live on surfaces for days. But it can't travel through the mail, experts say. 

PIA Demands Print Be An Essential Service

National Association of Manufacturing COVID-19 Resources

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