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Pulp & Paper Business Continuity

The company we are today began in 1848 in England, when Henry Potter Burt founded Burt, Boulton Holding Ltd.
Pulp & Paper Business Continuity

Business Continuity Overview

The Domtar Business Continuity Plan has been activated to ensure that service levels and critical business activities are minimally impacted. Agility and caring are two of our core values and we are committed to supporting our employees’ health and well-being, and keep our business running smoothly.
Download Pulp and Paper Business Continuity Overview

Coronavirus (COVID-19) Communication Updates

We are closely monitoring the Coronavirus (COVID-19) outbreak and implementing appropriate measures to ensure the safety of our employees and business continuity. We plan to share updates with you as quickly as possible with transparency and safety in mind.

Domtar Paper Communications

Mise à jour sur la COVID-19

Domtar Pulp Communications

Inside Sales and Planning Update (as of Friday, January 21, 2022)

Our Inside Sales and Planning teams have enacted our Business Continuity Plan and will be managing your business with standard Inside Sales options.

Domtar Pulp Customers:

Customers should continue to utilize direct contact information as you have in the past via phone or email.  Additionally, you can also email the Inside Sales team at PulpCustomerServiceGroup@domtar.com

Domtar Paper Customers:

You may use the number above and follow the prompts or if preferred, continue to email to the appropriate address below:

For customers in the Northeast, email northeast@domtar.com

For customers in the South, email south@domtar.com

For customers in the West, email west@domtar.com

For customers in the Midwest, email midwest@domtar.com

For customers in Canada, email Canadian.region@domtar.com

For Publishing customers,  email StrategicAccounts@domtar.com 

For Customers who call 800.267.0721, email specialtyottawa@domtar.com

For customers who call 877.848.4466, please enter your Inside Sales Representative’s 5 digit extension noted below and your call will be forwarded:

Jennifer Burrows – 83798

Sheila Peck – 83785

Chantal Levesque – 83754

You may also continue to utilize direct contact information as you have in the past via phone or email.

For additional questions, please contact your Domtar Account Manager.

For Customers who call 800-267-0721, email specialtyottawa@domtar.com

For customers who call 877-848-4466, please enter your Inside Sales Representative’s 5 digit extension noted below and your call will be forwarded:

Jennifer Burrows – 83798

Sheila Peck – 83785

Chantal Levesque – 83754

You may also continue to utilize direct contact information as you have in the past via phone or email.

For additional questions, please contact your Domtar Account Manager.

How You Can Help

Please email your Inside Sales Representative directly with any warehouse or office closures or modifications to your receiving schedule.

US State Mandates

Each state will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with state and local officials. See US State Mandates for an ongoing list of executive orders.
US State Mandates* (as of April 7, 2020)

*Information subject to change.

Canadian Provincial Mandates

Each province will adopt different parameters as a result of the threat of COVID-19. Domtar continues to monitor developments closely and work with province officials.
Canadian Province Mandates* (as of March 26, 2020)

*Information subject to change.

Additional Resources

Mail Resources

Scientific Studies

Association Resources

Essential Business

Government

U.S. Chamber of Commerce