{"id":29663,"date":"2022-07-07T12:50:59","date_gmt":"2022-07-07T12:50:59","guid":{"rendered":"https:\/\/www.domtar.com\/du-studio-de-conditionnement-physique-a-domtar-lhistoire-dune-carriere-dans-le-service-a-la-clientele\/"},"modified":"2022-07-07T12:50:59","modified_gmt":"2022-07-07T12:50:59","slug":"du-studio-de-conditionnement-physique-a-domtar-lhistoire-dune-carriere-dans-le-service-a-la-clientele","status":"publish","type":"post","link":"https:\/\/www.domtar.com\/fr\/du-studio-de-conditionnement-physique-a-domtar-lhistoire-dune-carriere-dans-le-service-a-la-clientele\/","title":{"rendered":"Du studio de conditionnement physique \u00e0 Domtar : L’histoire d’une carri\u00e8re dans le service \u00e0 la client\u00e8le"},"content":{"rendered":"\n
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Allison Hibbard a failli ne pas accepter un emploi chez Domtar. Elle a d’abord refus\u00e9 l’opportunit\u00e9 de travailler au service \u00e0 la client\u00e8le. Mais gr\u00e2ce \u00e0 son attitude et \u00e0 un r\u00e9seau de coll\u00e8gues serviables, Hibbard a progress\u00e9 dans un r\u00f4le o\u00f9 elle brille. <\/p>\n

Mme Hibbard a \u00e9t\u00e9 pr\u00e9sent\u00e9e \u00e0 Domtar alors qu’elle \u00e9tait directrice r\u00e9gionale de quatre centres de conditionnement physique. Rob Bailey, directeur de Domtar et membre de l’un de ces clubs, a reconnu son leadership et l’a encourag\u00e9e \u00e0 poser sa candidature. <\/p>\n

En 2013, elle s’est vu proposer un poste dans le service \u00e0 la client\u00e8le, o\u00f9 elle assistait les gestionnaires de comptes de vente en traitant les d\u00e9tails des commandes. L’\u00e9quipe g\u00e9rait des millions de dollars d’affaires par an, ce qui en faisait une opportunit\u00e9 stimulante avec une grande marge de progression. <\/p>\n

Mais il s’agissait d’une baisse de salaire et de responsabilit\u00e9s par rapport \u00e0 son r\u00f4le au sein du club de gym. Elle a d’abord refus\u00e9 l’offre, ne l’acceptant qu’apr\u00e8s un mois de r\u00e9flexion et les encouragements de Bailey. <\/p>\n

\u00ab\u00a0Je me suis rendu compte qu’il n’\u00e9tait pas n\u00e9cessaire de gravir tous les \u00e9chelons d’une carri\u00e8re\u00a0\u00bb, explique M. Hibbard. \u00ab\u00a0Les mouvements descendants ou lat\u00e9raux sont stigmatis\u00e9s, mais s’en tenir \u00e0 un chemin \u00e9troit peut \u00eatre vraiment restrictif. En me joignant \u00e0 Domtar, j’ai eu acc\u00e8s \u00e0 un monde o\u00f9 je pouvais emprunter de nombreuses directions. <\/p>\n

Du service \u00e0 la client\u00e8le aux solutions pour les clients<\/h2>\n

Apr\u00e8s 11 mois d’apprentissage des ficelles du service \u00e0 la client\u00e8le, Mme Hibbard a \u00e9t\u00e9 promue chef d’\u00e9quipe, ce qui lui a permis de mettre \u00e0 profit ses comp\u00e9tences en mati\u00e8re de coaching. Elle a aid\u00e9 des membres de l’\u00e9quipe \u00e0 obtenir des promotions et \u00e0 \u00e9voluer dans d’autres secteurs de l’entreprise. <\/p>\n

\u00ab\u00a0Il est important d’aider les gens \u00e0 identifier ce qui les fait vibrer afin qu’ils puissent poursuivre leur chemin\u00a0\u00bb, dit-elle.<\/p>\n

Le fait de savoir ce qu’elle veut retirer de sa carri\u00e8re – et d’\u00eatre transparente \u00e0 ce sujet – a permis \u00e0 Mme Hibbard de cr\u00e9er ses propres opportunit\u00e9s.<\/p>\n

\u00ab\u00a0M\u00eame si j’ai un excellent manager, je suis responsable de ma propre carri\u00e8re\u00a0\u00bb, dit-elle.<\/p>\n

Dianne Brewer, directrice de la planification de la production chez Domtar, fait l’\u00e9loge du talent et de l’\u00e9thique de Mme Hibbard.<\/p>\n

\u00ab\u00a0Allison excelle dans l’appr\u00e9hension rapide de situations complexes et poss\u00e8de de solides comp\u00e9tences humaines et techniques. Tout aussi important, elle se lance dans des situations inconfortables et n’a pas peur de faire des erreurs.\u00a0\u00bb<\/p>\n

L’ann\u00e9e derni\u00e8re, M. Hibbard a \u00e9t\u00e9 promu responsable des solutions clients pour les nouvelles activit\u00e9s d’emballage de Domtar<\/a>.<\/p>\n

\u00ab\u00a0Travailler chez Domtar correspond \u00e0 ce que j’aime. C’est un environnement complexe qui exige un travail d’\u00e9quipe, la r\u00e9solution de probl\u00e8mes et un apprentissage continu \u00ab\u00a0, dit-elle. \u00ab\u00a0Je ne serais pas ici si je n’avais pas eu l’occasion de travailler aux c\u00f4t\u00e9s de tant de leaders que j’admire. <\/p>\n

Nichole Knight, directrice des ventes internes chez Domtar et mentor de Mme Hibbard, a \u00e9t\u00e9 ravie de voir son approche de la r\u00e9solution des probl\u00e8mes. Mme Knight a donn\u00e9 des conseils \u00e0 d’autres personnes d\u00e9sireuses d’\u00e9largir leur champ d’action et de progresser. <\/p>\n

\u00ab\u00a0Vous pouvez demander \u00e0 participer \u00e0 des projets qui ont un impact sur l’ensemble de l’entreprise\u00a0\u00bb, explique M. Knight. \u00ab\u00a0Vous \u00eates l’expert en la mati\u00e8re pour votre fonction et vous apprenez comment fonctionne le reste de l’entreprise. <\/p>\n

Cette strat\u00e9gie a fonctionn\u00e9 pour Mme Hibbard. Elle s’est inspir\u00e9e de ce qu’elle a appris dans le domaine du service \u00e0 la client\u00e8le et a d\u00e9velopp\u00e9 ces comp\u00e9tences. <\/p>\n

\u00ab\u00a0De plus, l’industrie manufacturi\u00e8re est un secteur d’activit\u00e9 essentiel\u00a0\u00bb, dit-elle. \u00ab\u00a0Cette s\u00e9curit\u00e9 de l’emploi, surtout dans la dynamique actuelle du monde o\u00f9 les entreprises vont et viennent, est r\u00e9confortante et me donne l’assurance que je peux encore progresser dans ma carri\u00e8re.\u00a0\u00bb <\/p>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n

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Domtar recrute pour des postes au service \u00e0 la client\u00e8le et dans d’autres d\u00e9partements sur le site United States et au Canada. Visitez notre site Web sur les carri\u00e8res pour consulter les postes vacants et poser votre candidature. <\/p>\n <\/div>\n

\n \n Site des carri\u00e8res de Domtar <\/a>\n \n Suivez-nous sur LinkedIn <\/a> \n <\/div>\n <\/div>\n <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Pour Allison Hibbard, l’acceptation d’un poste au service \u00e0 la client\u00e8le de Domtar en 2013 a ouvert la voie \u00e0 une carri\u00e8re \u00e9panouissante en tant que responsable des solutions clients pour la nouvelle entreprise d’emballage de Domtar. Voici son histoire. <\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_genesis_block_theme_hide_title":false,"footnotes":""},"categories":[975],"tags":[1045],"class_list":{"0":"post-29663","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"hentry","6":"category-our-company-fr","7":"tag-carrieres","9":"without-featured-image"},"acf":[],"yoast_head":"\nDu studio de conditionnement physique \u00e0 Domtar : L'histoire d'une carri\u00e8re dans le service \u00e0 la client\u00e8le<\/title>\n<meta name=\"description\" content=\"Pour Allison Hibbard, l'acceptation d'un poste au service \u00e0 la client\u00e8le de Domtar en 2013 a ouvert la voie \u00e0 une carri\u00e8re \u00e9panouissante. 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