The quality of a corporation reflects the quality of its people
As we all know, a company’s ability to provide job stability reflects its financial well-being. As for safety, it is closely linked to the quality of our decisions and their implementation, from development to the cost-effective production of products that meet customer needs.
At Domtar, we believe that we must provide our employees with adequate training so they can help the Corporation improve, in terms of both product quality and financial performance.
The more versatile the employee, the more capable of doing the job and helping his colleagues perform more effectively. This is the core concept of teamwork. Versatility helps people develop the confidence they need to rise to the challenges of our extremely competitive industry.
Change is constant. Markets develop and processes improve. Our challenge now is to continue to meet the needs of the 3 pillars of our company: our customers, our shareholders, and our employees. Our values are what unite the Domtar team, and they remain an essential factor in our ability to succeed. We at Domtar aim to be the best-performing wood products, pulp, and paper company in North America.
Our customer focus
Being customer-focused means:
Putting customers at the center of every decision. In turn, this has required us to change our ways of thinking and doing. We’ve taken a fresh look at all aspects of our business-training programs, manufacturing processes, products, and distribution systems. We’ve gone from being production-oriented to being customer-focused. Our main objective is to meet the ever-changing needs of our customers. Likewise, customer satisfaction has become our primary performance criterion.